We offer shipping for countries or regions including United States, Canada, United Kindom, EU countries, Australia, Singapore, Malaysia, Hong Kong and Taiwan. For other countries or regions, please contact firstname.lastname@example.org.
Processing time and delivery time
All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery is estimated to be within 3-5 business days. Due to Covid-19 pandemic, delay of shipping may occur.
Free shipping when you spend over 30USD,
Shipping rate would be calculated at checkout.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Questions? Check out our FAQ page for more information, chat with us or email us at firstname.lastname@example.org.
If any following conditions happen, please contact through email@example.com with the photo or video evidence first.
1.Defective through no fault of the customer
We may ship you another products for replacement.
If you still want return the products within 30 days of purchase, we would send you the the local warehouse address.
The warehouse only accept returned products under the following conditons.
Then we would issue the refund within 5 working days after the warehouse confirmation.
The product should be within processing time and not shipped.
Shipping fees incurred on the purchase of the product will not be refunded.
1. A wrong item, i.e. not the item you ordered
We would do partial refund for prepaid shipping fee.
2. Missing any parts or accessories
Claim your warranty first instead of returning the products directly. To claim your warranty, please check our warranty policy page.